Alex Walker

Farmington, PA

• Administer an isolated network of 50+ IP security cameras, ensuring uptime, segmentation, and physical security coverage across the property.
• Maintain server infrastructure supporting the security platform, performing patching, monitoring, and troubleshooting.
• Coordinate end-to-end camera deployment projects, including site surveys, cable installation, mounting, and network configuration.
• Perform network troubleshooting and switch-level diagnostics to resolve connectivity issues across the security network.

Farmington, PA

• Provided Tier 1/2 support for 300+ end hosts including VDI environments, resolving incidents and service requests through the Zoho Desk ticketing system.
• Administered user accounts, group policies, and access permissions across an on-prem/cloud hybrid Active Directory environment.
• Troubleshot Cisco Meraki networking issues and remote VPN connectivity problems for on-site staff and remote users.
• Imaged, deployed, and repaired endpoint hardware to support new hires and refresh cycles across multiple departments.
• Authored technical documentation and knowledge base articles based on recurring application issues, reducing repeat tickets and accelerating onboarding.

Sissonville, WV

• Applied statistical process control tools to track production data and identify trends, driving improvements in part quality and efficiency.
• Operated and managed production machinery, supporting output of more than 50,000 units.