Alex Walker

Farmington, PA

• Monitor and maintain a segmented physical security network of 300+ IP surveillance and access-control devices, ensuring uptime, network isolation, and continuous security coverage across the property.
• Review access-control and surveillance system activity and device logs to verify proper operation and identify root cause when incidents arise.
• Administer and patch server infrastructure supporting the security network, performing monitoring and incident troubleshooting to maintain availability and integrity.
• Perform network troubleshooting and switch-level diagnostics to resolve connectivity and configuration issues across the security network.

Farmington, PA

• Provided Tier 1/2 IT support for 500+ end hosts and users through the Zoho Desk ticketing system, resolving incidents and service requests with documentation, escalation, and resolution.
• Administered Active Directory, Microsoft Entra ID, and Group Policy in a hybrid on-prem/cloud environment, managing user accounts, groups, and Group Policy objects (GPOs).
• Triaged security alerts on a recurring weekly basis, reviewing events and escalating as needed.
• Troubleshot Cisco Meraki network and remote VPN connectivity issues for on-site and remote users.
• Authored several technical documents and knowledge base articles, reducing repeat tickets and accelerating onboarding.

Sissonville, WV

• Applied statistical process control tools to track production data and identify trends, driving improvements in part quality and efficiency.
• Operated and managed production machinery, supporting output of more than 50,000 units.